Synna Luke
Director, Client Services | Enterprise Account Management | P&L Owner | Driving Multi-Million $ Growth, Retention & Strategic Partnerships
- Role
- Client Services Director at Indotronix Avani Group
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Synna Luke
Executive leader with a proven track record of driving revenue growth, scaling multi-million-dollar client portfolios, and building strategic, executive-level partnerships. Experienced in owning P&L, expanding enterprise accounts, and leading high-performing, globally distributed teams across complex service environments.Known for turning client relationships into long-term growth engines, I bring a strong balance of strategic vision and operational execution—consistently improving retention, profitability, and overall client performance.My background spans workforce solutions and B2B services, with a focus on enterprise account strategy, delivery optimization, and implementing innovative, technology-driven solutions to scale impact.
Experience
Client Services Director
Dec 2021 — Present · Nashville, TN, US
Own and scale a multi-million-dollar portfolio across diverse industries, driving consistent year-over-year revenue growth and profitability• Lead strategic client relationships at the executive level, positioning services as long-term business solutions• Oversee full P&L accountability, optimizing pricing, cost structures, and margin expansion• Directed large-scale workforce programs, including hiring ramps of 200+ resources across multiple geographies• Implement AI-driven and process optimization initiatives to improve efficiency and service delivery• Lead and develop global teams, including offshore delivery functions, to ensure scalable operations
Education
American University
Bachelor of Arts (BA), Political Science and Government
2009 — 2012
American University
Master of Arts (MA), International Relations
2012 — 2014
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