Synna Luke

Director, Client Services | Enterprise Account Management | P&L Owner | Driving Multi-Million $ Growth, Retention & Strategic Partnerships

Role
Client Services Director at Indotronix Avani Group
Location
Nashville, TN, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Synna Luke

Executive leader with a proven track record of driving revenue growth, scaling multi-million-dollar client portfolios, and building strategic, executive-level partnerships. Experienced in owning P&L, expanding enterprise accounts, and leading high-performing, globally distributed teams across complex service environments.Known for turning client relationships into long-term growth engines, I bring a strong balance of strategic vision and operational execution—consistently improving retention, profitability, and overall client performance.My background spans workforce solutions and B2B services, with a focus on enterprise account strategy, delivery optimization, and implementing innovative, technology-driven solutions to scale impact.

Experience

  1. Client Services Director

    Indotronix Avani Group

    Dec 2021 — Present · Nashville, TN, US

    Own and scale a multi-million-dollar portfolio across diverse industries, driving consistent year-over-year revenue growth and profitability• Lead strategic client relationships at the executive level, positioning services as long-term business solutions• Oversee full P&L accountability, optimizing pricing, cost structures, and margin expansion• Directed large-scale workforce programs, including hiring ramps of 200+ resources across multiple geographies• Implement AI-driven and process optimization initiatives to improve efficiency and service delivery• Lead and develop global teams, including offshore delivery functions, to ensure scalable operations

Education

  • American University

    Bachelor of Arts (BA), Political Science and Government

    2009 — 2012

  • American University

    Master of Arts (MA), International Relations

    2012 — 2014

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Synna Luke — Client Services Director at Indotronix Avani Group in Nashville, TN, US | Unifers