Sylvina Roy Joseph
Director of Customer Success | Customer Growth | Retention Management | SaaS Expertise | Foodie
- Role
- Director of Customer Success at TrueLoyal
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Sylvina Roy Joseph
I am a seasoned professional with over 13 years of experience in customer success, retention management, and client relationship management within the SaaS industry. As the Director of Customer Success at Zinrelo (now TrueLoyal), I focus on driving customer growth and building long-term relationships that deliver value and ensure customer satisfaction. My approach emphasises a blend of technical expertise and strategic guidance to help clients achieve their goals.With a strong strategic consultation and project management background, I have led diverse teams to enhance customer engagement and retention consistently. My academic background includes a Bachelor\'s in Information Technology and an Executive MBA in Behavioral Science from IIM Calcutta, providing a solid foundation in both technology and leadership.Areas of Expertise:→ Customer Success & Retention Management→ Client Relationship Management→ SaaS & Technical Support→ Leadership & Team Building→ Project Management & Strategic PlanningConnect with me to explore how we can drive customer success together!
Experience
Director of Customer Success
Nov 2024 — Present
Built reporting dashboards and automated workflows enhancing visibility, tracking, and operational efficiency• Led post-merger transition initiatives, aligning team structures, processes, and client communication strategies• Acted as a player-coach by managing strategic enterprise accounts while mentoring team members to achieve performance goals• Collaborated with Product teams to translate customer feedback into actionable insights and influence product roadmap decisions• Strategic planning to optimize costs
Education
Don Bosco Institute of Technology (D.B.I.T)
Bachelors in Engineering, Information Technology
2010 — 2013
Mumbai Educational Trust, MET League of Colleges
Diploma in Computers, Computer Software Engineering
2007 — 2010
Indian Institute of Management, Calcutta
Executive Programme for Young Managers, Behavioural Science
2015 — 2016
Skills
- Powerpoint
- Microsoft Excel
- Outlook
- Technical Support
- Market Research
- Management
- Strategic Planning
- Windows
- Team Management
- Public Speaking
- Html
- Microsoft Office
- English
- Sql
- Java
- Research
- Customer Service
- Teaching
- Microsoft Word
- Access
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