Sylvia Nuñez
Director of Client Services @Avenue Media
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WORK HISTORY
Director of Client Services @Avenue Media
US
As Director of Client Services, I will lead Avenue Media’s client-facing teams and ensure the delivery of impactful, data-driven marketing strategies. My role bridges strategic client partnerships, cross-departmental operations, and team development to drive growth for both our clients and the agency.Key Responsibilities & Focus Areas-Oversee Account Strategy, Social Strategy & Content, and Media Buying departments, ensuring alignment and excellence across all campaigns-Strengthen strategic client relationships, managing high-value accounts, identifying upsell opportunities, and ensuring client retention and satisfaction-Optimize operations and workflows, improving cross-department collaboration, quality control systems, and resource allocation-Contribute to team development through hiring, performance management, training programs, and mentorship-Represent Avenue Media at industry events and networking opportunities.This role marks an important step in my professional journey, expanding my leadership responsibilities and allowing me to combine my passion for digital strategy, client growth, and team leadership. I focus on delivering measurable results while building long-lasting partnerships that fuel innovation and growth.
EDUCATION
Pontificia Universidad Católica Madre y Maestra
Bachelor's degree, Marketing
EOI Business School
Master's degree, Business, Management, Marketing, and Related Support Services
EOI Business School
Programa Ejecutivo, Marketing Digital
EOI Business School
Executive Program, Digital Transformation
SKILLS
ABOUT SYLVIA NUÑEZ
I’m a Marketing and Business Strategy professional with 10+ years of experience leading digital transformation, client services, and revenue growth initiatives across diverse industries.Currently, as Director of Client Services at Avenue Media, I oversee Account Strategy, Social Strategy & Content, and Media Buying teams, driving impactful, data-driven campaigns and long-term client partnerships. My role bridges client relationship management, operational excellence, and team development, ensuring measurable growth for both clients and the agency.Previously, I held key roles in eCommerce, digital marketing, and key account management at Nestlé, where I led transformational projects including the launch of Nestlé’s first eB2B platform in the Caribbean, marketplace strategies, and digital acceleration programs across multiple markets.What sets me apart is my ability to connect strategy with execution while integrating marketing, technology, and operations to achieve tangible results. From building cross-functional teams to optimizing client workflows, I thrive on aligning people, processes, and digital solutions to create sustainable growth.I’m passionate about digital strategy, client success, and leadership, and always eager to connect with professionals who share a vision for innovation and impact.
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