Sylvia Thomas
Vice President of Operations at IntouchCX Disrupt. Accomplished Customer Experience, Project Management & Client Success Leader
- Role
- Vice President Operations at IntouchCX
- Location
- Perry Hall, MD, US
- LinkedIn followers
- 500 followers
About Sylvia Thomas
I am a senior leader in Customer Experience and Operations, passionate about building strategies that drive client success, scale global operations, and deliver measurable impact. With experience leading large, diverse teams and partnering with major organizations worldwide, I bring a blend of strategic thinking, operational expertise, and people-first leadership to every challenge.My success comes from aligning business goals with client needs—transforming customer experience into a true competitive advantage. I thrive at the intersection of strategy and execution: building high-performing teams, optimizing operations, and delivering innovative solutions that create lasting value. Core Strengths: Leadership • Customer Experience Strategy • Client Success • Global Operations Management • Change & Transformation • Risk & Performance Optimization • Financial Planning & Forecasting • Team Development & EngagementI believe performance and culture go hand in hand. My goal is not only to achieve results but to create environments where people grow, teams thrive, and clients see us as trusted partners in their success
Experience
Vice President Operations
Jul 2025 — Present · Baltimore, MD, US
As Vice President at IntouchCX, I get to do what I love most—building experiences that work for clients, customers, and teams alike. I work alongside an incredible group of leaders to scale operations globally, drive innovation, and turn data into real-world results. My role is equal parts strategy, execution, and collaboration, with a focus on keeping performance sharp and culture energizing. At the end of the day, it’s about making complex things simple, customer journeys smoother, and the work more rewarding for the people behind it.
Education
Kamala Subramaniam Matriculation Hr Sec School
Biology, Chemistry and Physics, Science
1999 — 2000
Meenakshi College For Women
Bachelor of Arts (BA), English Literature
1999 — 2002
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