Sylvia Smith
Director, Operational Analytics
- Role
- Director at Concentrix
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Sylvia Smith
Experienced global business leader with over 20 years of call center, continuous improvement, and analytics experience. A goal-oriented individual committed to continuous learning and bringing value to the organization. Leading a team of senior managers/analysts that are experts in using qualitative and quantitative analysis to delivery quantifiable results to our clients.
Experience
Director
Nov 2011 — Present · Cincinnati, OH, US
Lead a large, international analytics team (North America, South America, India, Philippines, and Europe); supporting diverse clients across multiple industries including financial services, healthcare, insurance, retail, transportation, and technology; responsible for the expansion of a multi-million dollar portfolio; manage large number of internal and client relationship across the globe
Education
University of Cincinnati
Bachelor's degree, Business Administration, Management and Operations
2005
University of Phoenix
Master of Business Administration - MBA, Business Administration, Management and Operations
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