Sylvia Sardinha

WORK HISTORY

EDUCATION

ABOUT SYLVIA SARDINHA

Housekeeping Director with 20 years of experience elevating luxury hotel operations in Brazil and the United States. I specialize in implementing high-performance housekeeping programs, driving KPIs, optimizing labor, and delivering exceptional guest satisfaction results.With a strong background in both branded and independent luxury properties, I consistently lead teams to meet and exceed operational standards through:• KPI & Performance Management:Room readiness, productivity, quality audits, guest scoring, schedule efficiency, and daily compliance tracking.• Inventory & Financial Controls:Management of linen par levels, amenities forecasting, supply cost reduction, vendor accuracy, and monthly inventory reconciliation with zero variance.• Guest Experience Excellence:Proven record of improving Medallia and MGS scores through coaching, room recovery, and personalized service.• Leadership & Training:Building high-performing teams through continuous development, motivation, accountability, and hands-on mentorship.• Quality & Brand Standards:Execution of daily inspections, deep cleaning programs, preventive maintenance coordination, and brand audit readiness.• Operational Transitions:Experience leading change during outsourced-to-internal housekeeping transitions, stabilizing quality and guest satisfaction.Recognized through guest reviews for my passion, empathy, communication skills, and ability to inspire people, I bring a leadership style grounded in discipline, excellence, and care for both guests and employees.I am currently open to opportunities as Executive Housekeeper, Housekeeping Director, or Assistant Director of Housekeeping, ready to lead teams, elevate standards, improve KPIs, and create unforgettable guest experiences.