Sylvia Perez
Retail Learning & Development Director @MSC Cruises
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WORK HISTORY
Retail Learning & Development Director @MSC Cruises
Miami, FL, US
Developed and led Retail Education & Development strategy for L\'Oréal Travel Retail Americas for 15+ beauty brands; ensuring training for 1500+ Retail Staff Beauty Advisors. Managed $15M budget, significantly improving retail staff productivity (2x vs. 2019) and exceeding KPIs for staff turnover, vacancies, and ROI. Led project team for \"My Retail Companion\" app, enhancing communication and alignment. Drove cost efficiencies and optimized ROI on staffing/training investments. Led and developed a high-performing team of 18+ with a focus on empathy and empowerment. Served as D&I Lead for 170+ employees, promoting resource groups, engagement panels, and diversity training.
EDUCATION
American InterContinental University
Bachelor's degree, Business Administration and Management, General
SKILLS
ABOUT SYLVIA PEREZ
Retail, Sales, Trade Engagement, Development Retail Sales and Education development…
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