Sylvia L.
Data & AI Program Manager | AWS | Customer Analytics | BI & Forecasting
- Role
- Director of Enterprise Data Solutions Service Delivery Lead at Tech Mahindra
- Location
- Rockville, MD, US
- LinkedIn followers
- 500 followers
About Sylvia L.
Professional experienced in fulfilling private sector and government contracts in business process reengineering, MDM, data infrastructure, conversational AI, outsourcing, working with diplomatic services, as well as the Tech/SaaS/PaaS sectors on five continents. Certified AWS AI Practitioner, Kanban Project Manager, and Scrum Product Owner. Strong record of success in facilitating projects in politically tense foreign environments proven by overcoming cultural barriers to achieve business objectives. Proven talent for effective knowledge transfer and transition management ultimately driven by results and overcoming customer challenges.
Experience
Director of Enterprise Data Solutions Service Delivery Lead
Jul 2021 — Present · US
CX transformation, MDM, Data Infrastructure Program Management, Conversational AI program implementation, Data Integration, Business Intelligence and Data as a Service (DaaS) Consultant, IntelligenceHub Product OwnerProgram Manager for Data Infrastructure Projects for Contact Center ClientsResponsible for oversight of data infrastructure, Data as a Service (DaaS), Reporting as a Service (RaaS), and data transformation projects for private sector, and government clients with Contact Center as a Service (CCaaS) emphasis. Manages onshore delivery and offshore BPO teams.Platforms: Databricks, LivePerson, Salesforce, Tableau, CXone, Snowflake, NiCE CXoneCertified AWS AI Practitioner Contract management, change management, contractual compliance, and support of proposal and capture activities such as proposal development, cost modeling, and estimating for large-scale, multi-year programs.
Education
American University
MA
UC Santa Barbara
Bachelor of Arts - BA
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