Sylvia Goalen
Division Director @Gwinnett County Government
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WORK HISTORY
Division Director @Gwinnett County Government
Provide executive oversight of a multi-division infrastructure operation, including multiple cost centers totaling $17M+ annually across traffic operations, utility streetlighting, traffic calming, and general fund programs.Oversee a utility-adjacent electrical infrastructure program supporting approximately parcels and generating $9.5M in annual collections.Lead multidisciplinary teams and coordinate across internal departments, contractors, and public safety partners to ensure safe, reliable, and efficient service delivery.Direct emergency operations related to roadway incidents, closures, and infrastructure hazards.
EDUCATION
Georgia Public Safety Training Center
Fire Prevention and Safety Technology/Technician
Columbia Southern University
Bachelor’s degree, Business Management, Cum Laude
Columbia Southern University
Master’s in Business Administration, Cum Laude, Public Administration
The University of Georgia
Case Management, School of Social Work
The University of Texas at El Paso
Master's degree, City/Urban, Community and Regional Planning
National Fire Academy
Fire Prevention and Safety Technology/Technician
SKILLS
ABOUT SYLVIA GOALEN
Public-sector infrastructure leader with extensive experience directing large-scale operations, emergency preparedness, and community-facing service delivery. As Director of Traffic Safety & Roadway Operations, I oversee multiple divisions and general funds exceeding $17M annually, including traffic operations, traffic studies, speed management programs, and residential streetlighting.Skilled in leading complex field operations, coordinating emergency response, managing utility-adjacent electrical infrastructure, and developing high-performing teams. Bilingual English/Spanish.
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