Sylvia Fuller

About Sylvia Fuller

Dynamic and agile HR Leader with a proven record of driving enterprise-wide transformation, operational excellence, and people-centered strategy across global, matrixed organizations. Recognized for building best-in-class HR service delivery models that balance efficiency with an exceptional employee experience. Excels at designing and executing comprehensive, forward-thinking plans that align talent, technology, and business priorities to accelerate performance and scalability. Known as a collaborative, curious, and empathetic leader who clears team obstacles, encourages exploration, and cultivates accountability through trust and empowerment. Thrives in change, turns complexity to clarity, and creates structures that enable both people and organizations to grow. Passionate about fostering engagement, innovation, and inclusion while shaping a future-ready HR function that delivers measurable business impact.

Experience

1. Senior Director of U s People Services

   RTX

   Jan 2025 — Present · Farmington, CT, US

   Elevated to provide executive leadership and support approximately 125K employees across the enterprise. Reports to the Executive Director of Global People Services and leads a geographically dispersed team of 150 professionals responsible for Tier 1 service center and Tier 2 operations spanning all HR functional areas, including pre-boarding, off-boarding, security clearance processing, learning administration, employee relations, compliance, compensation, benefits operations, leave management, and data quality. Administers a $30M operating budget and partners closely with global hubs in Poland, India, and Puerto Rico to deliver seamless, high-quality service experiences.• Spearheads strategic initiatives to establish RTX U.S. People Services as a best-in-class HR service provider; ensures operational excellence and consistency through the adoption of the CORE model and integrated technology solutions.• Led July 2025 organizational redesign, aligning the People Services team with a new HR operating model to strengthen delivery, improve collaboration, and enhance employee experience.• Oversees transformation efforts focused on end-to-end service ownership; addresses process gaps and drives accountability across hiring and onboarding workflows.• Joins with senior HR and business leaders to identify opportunities for service adoption, HR model transformation, and operational scalability across multiple lines of business.• Ensures data-driven decision-making by analyzing service delivery performance and leveraging insights to optimize efficiency, accuracy, and customer satisfaction.• Drives workforce capability by cultivating a high-performing, empowered team of HR professionals equipped with the knowledge, skills, and experiences to advance into broader HR Center of Excellence (COE) or HR Partner roles.• Champions collaboration, communication, and change management to support enterprise-wide harmonization and promote a unified OneRTX service delivery approach.

Education

• Penn State University

  Master of Professional Studies (MPS), HR & Employment Relations | Concentration in Benefits & Compensation

  2015

• University of Connecticut

  Bachleors of Arts, Communication Sciences

  2008

Skills

• Human Resources
• Personnel Management
• Performance Management
• Talent Acquisition
• Talent Management
• Employee Relations
• Onboarding
• Deferred Compensation
• Employee Engagement