Sylvia Black
Director| Implementation Americas
- Role
- Director Implementation Americas at Mastercard
- Location
- O\'Fallon, MO, US
- LinkedIn followers
- 500 followers
About Sylvia Black
At Mastercard, the drive to harmonize technology with client requirements has been a pivotal aspect of my role. Over the years, being a part of the Implementation team has helped me excel in delivering bespoke support to our business partners, such as Issuers, Acquirers, Processors and Service Providers enhancing Mastercard\'s standing in the North American market.My adeptness in understanding the ever evolving process in delivering customer excellence has been a cornerstone in driving project successes. This, coupled with a robust approach to team leadership, has personally empowered me to craft tailored solutions that not only address but surpass client expectations, reinforcing our commitment to innovation and excellence in the payments industry.
Experience
Director Implementation Americas
Oct 2024 — Present · O\'Fallon, MO, US
Education
C.S.I Bain School, India
High School
Women's Christian College - India
Bachelor of Arts (B.A.), English Literature (British and Commonwealth)
2001 — 2004
Skills
- Leadership
- Automotive
- Teamwork
- Sales Process
- Microsoft Word
- Team Leadership
- Talent Acquisition
- Global Service Manager
- Sales Management
- Recruiting
- Microsoft Excel
- Business Process Improvement
- Process Improvement
- Sales Operations
- Customer Retention
- Customer Service
- Technical Support
- Vehicles
- Marketing
- Customer Satisfaction
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