Sylvia Andova

Front Office Manager @COMO Hotels and Resorts

As Front Office Manager at Monarch House, I oversee the day-to-day operations of a high-end serviced apartment residence, ensuring seamless guest experiences and efficient departmental coordination. I lead a dynamic front office team, managing all aspects of guest relations including VIP arrivals, complaint resolution, and service recovery. I run weekly credit and monthly budget meetings, manage the front office budget, and am responsible for setting daily, monthly, and annual apartment rates in line with occupancy and market trends.I coordinate the staff rota, oversee recruitment and training, and lead team meetings to promote a positive and productive work environment. My responsibilities extend beyond the front desk I actively collaborate with housekeeping and maintenance, contribute to key operational decisions, and play a hands-on role in the ongoing refurbishment of the apartments, ensuring both functionality and luxury are maintained.With a strong presence in both guest-facing and back-of-house operations, I aim to elevate the standard of service and continuously improve team performance, while supporting broader business objectives.