Sylvester Branch
IT Support II
- Role
- Technical Support Specialist Ii at Reserve Care
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Sylvester Branch
CompTIA A+, Security+, & ITIL 4 certified with exceptional customer service skills. I bring seven years of experience as a Desktop Analyst with an additional year working as a Cyber Security (SOC) Analyst.
Experience
Technical Support Specialist Ii
Nov 2023 — Present · Cleveland, OH, US
Provide telephone and in-person support to users in the areas of Windows OS, Microsoft Office applications and e-mail• Research, analyze and resolve assigned problems and escalate when needed• Serve as a technical resource for Level 1 Technical Support Specialist• Responsible for training Level 1 Technical Support Specialists on repair and documentation• Maintain and troubleshoot LAN issues at remote offices• Assist the System Administrators as needed• Configure, test and install new computers, printers and other peripherals• Assist with tracking/inventory of computers and related equipment
Skills
- Microsoft Excel
- Powerpoint
- Digital Photography
- Business Process Improvement
- Mobile Devices
- Strategic Planning
- Guided Tours
- Malware Analysis
- Public Relations
- Windows
- Outlook
- Research
- Strategy
- Management
- Team Building
- Software Installation
- Teaching
- Time Management
- Project Management
- Computer Security
- Hardware Diagnostics
- Event Planning
- Project Planning
- Nonprofits
- Spanish Translation
- Microsoft Office
- Customer Service
- Training
- Public Speaking
- Databases
- Process Improvement
- Mac Os
- Operating Systems
- Nonprofit Organizations
- Comptia a+
- Social Media
- Networking
- Microsoft Outlook
- Microsoft Word
- Team Leadership
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