Sylvester S.

About Sylvester S.

7+ years supporting enterprise infrastructure and business operations across government, financial services, and SaaS environments. I work best at the intersection of technical systems and business need — gathering requirements, mapping workflows, validating integrations, and keeping the systems that business teams depend on actually running.At Certificial I acted as the bridge between engineering and enterprise clients during integrations and post-deployment support. At NOAA I translate researcher needs into compute workflows and operational processes. At Bank of America I kept 400 executive and trading desk users operational under tight SLAs.The common thread: I\'m the person who understands both sides and makes sure neither loses the other in translation.Let\'s connect to explore opportunities, share insights, and collaborate on innovative IT projects. Whether you\'re seeking a seasoned IT professional or a tech enthusiast, I\'m here to connect, contribute, and drive excellence in the world of information technology. Contact:Email: S••••••••@GMAIL.COMMedium: https://medium.com/@bytesizebasicsGitHub: github.com/sylvestersergBlog: https://bytesizebasics.blogspot.com/

Experience

1. Computer Operations Engineer Noaa Oar Gfdl

   SAIC

   Jun 2024 — Present · US

   Systems Analyst & HPC OperationsHardware/network troubleshooting: Diagnose and fix hardware failures, network issues, and performance bottlenecks.HPC system monitoring: Track resource usage, job queues, and system health; set up alerts. via grafana and ops managerTier I support: First-line problem assessment, resolution, and escalation. Scripting: Automate routine tasks, health checks, and reporting.Issue escalation: Identify complex problems, document thoroughly, coordinate with specialists.Ticket management: Track progress, update users, ensure timely resolution.System maintenance: Deploy new systems, apply updates, perform backups.Basic IT tasks: Manage user accounts, resolve printing issues, set up peripherals.Operational logistics: Building checks, package handling, visitor processing.Job performance optimization: Analyze and improve resource utilization and scheduling.* Monitor all health of local and remote systems within the High Performance Program;* Answer Help Desk requests at a Tier I Level, providing adequate triage and follow-up;* Develop and maintain scripts for operation use;* Escalate HPC issues to system and vendor staff;* Troubleshoot user issues, responding to Help Desk tickets, keeping users informed of resolution progression;* System deployments and routine maintenance such as patching, updates, etc;

Education

• City Tech, CUNY

  Computer Science

• Per Scholas

  CompTIA A+ and Network+ Certifications , Information Technology

  2017 — 2017

• Kingsborough Community College

  Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies