Sylvester Joseph
Head of Sales, Technical support and Customer Success- I bridge artificial intelligence with tax resolution companies in association with Internal Revenue Service
- Role
- Head of Sales and Customer Success at Intellirose Software India Private Limited
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sylvester Joseph
Revenue growth is a system — not luck. Over 14+ years, I’ve built and led…
Experience
Head of Sales and Customer Success
Intellirose Software India Private Limited
May 2021 — Present · Bangalore Urban, IN
As the Head of Sales and Customer Success at Intellirose Software Pvt Ltd, I lead a high-performing team responsible for driving revenue growth, ensuring customer satisfaction, and optimizing retention across our SaaS product portfolio. My role involves developing and executing sales strategies to achieve ambitious monthly and quarterly targets, consistently exceeding expectations with over 50 deals closed monthly and contributing to an ARR of over $1 million.I directly manage the entire customer journey—from lead acquisition to onboarding, renewal, upsell, and retention—while aligning cross-functional teams to ensure seamless service delivery. I collaborate closely with marketing to generate high-quality leads and improve conversion funnels. I’ve also played a critical role in integrating our in-house software to streamline internal operations, reducing manual work and improving team productivity.My KPIs include client retention, churn reduction, upselling, renewal rates, and customer interaction metrics. I focus on improving lifetime value by building strong client relationships, identifying growth opportunities, and resolving issues proactively.Additionally, I mentor and train team members to elevate performance, foster a customer-first culture, and improve communication. I regularly analyze performance data and provide actionable insights to stakeholders and founders to guide decision-making.By combining strategic thinking with hands-on execution, I’ve helped scale the company’s growth and customer experience, even within a bootstrapped and marketing-limited environment.
Education
CV raman University
Bachelor of Arts - BA, Psychology
2010 — 2013
Baldwin Boys High School
10th grade, Regular/General High School/Secondary Diploma Program
1995 — 2007
Cathedral Composite Pu College
PU, arts
2008 — 2010
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