Sylvester A.
ServiceNow Business Analyst
- Role
- Sr Clinical Research Associate at Siemens Healthineers
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Sylvester A.
ServiceNow Business Analyst with over 5 years of experience helping organizations turn business needs into practical, scalable solutions on the ServiceNow platform.Strong hands-on experience across ITSM, ITOM, ITAM, CSM, and SPM, HRSD with a track record of improving service delivery, streamlining workflows, and supporting successful implementations from requirements gathering through UAT and go-live.What I bring:• Clear, structured requirements and user stories that developers can actually build from• Solid understanding of Agile/Scrum and how to keep projects moving• Ability to work closely with stakeholders and translate technical concepts into business value• Focus on process improvement, efficiency, and user experienceKnown for being detail-oriented, easy to work with, and focused on delivering results that make a real difference.Open to new opportunities and connections within the ServiceNow ecosystem.
Experience
Sr Clinical Research Associate
Jul 2021 — Present
Education
Institue of Management and Technology, Enugu Nigeria
Bachelor's degree (HND), Mass Communications
2005 — 2010
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