Sylvain Westerloppe
Pre-sales Manager @CHILI publish
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WORK HISTORY
Pre-sales Manager @CHILI publish
Customer/Partner Support- Evaluate incoming calls, and channel as needed- Request additional information from customer as needed- Reproduce issue on our own servers - Set up testing environment (formalized test scripts, automated scripts, …) with help from developers where needed to automate tasks- Execute test scripts while needed- Complete documentation where needed- Maintain documentation during development of new featuresSales Support- Forward to relevant demos where applicable- Convert demo material provided by customers/partners, and configure in a number of formats- Give first (overview) demos for partners/prospects/new people at existing customers- Give more technical demos (API, integration, …) at least on an introductory levelProduct Management- Prepare functional analysis of new features or enhancement together with management team- Prepare technical analysis for developers
EDUCATION
Saint-luc
Certificate in DTP, printing, laboratory, layout and copy. - Certificate in administration and CESS., Art graphiques
SKILLS
ABOUT SYLVAIN WESTERLOPPE
With over 21 years of experience in pre-sales and technical consulting, I currently serve…
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