Sylvain Pernois

Research & Development Advisor @Jans Tours

Focus on enhancing customer experience, optimizing operations, and driving business growth. I handle on-site customer interactions, manage complaints, and ensure high service standards.A key role is to organize and ilmprove services by implementing efficient processes to streamline operations. Additionally, we explore and develop with the team new activities and excursions to expand our offerings, aligning them with market trends and customer expectationsThrough the implementation of new processes and improved organization, I have enhanced efficiency and optimized workflows.