Syed Zuber

Experience

1. Information Technology Management

   Tron Homes

   Oct 2023 — Present · Gurugram, IN

   Led end-to-end ERP and CRM implementation projects tailored to the unique needs of the construction and design sector, from requirement gathering and vendor selection to deployment and user training.Optimized client communication workflows through integrated systems that improved project visibility and transparency.Managed cross-functional team recruitment, onboarding, and development, aligning talent acquisition with long-term business and technology strategy.Acted as a liaison between technical teams, stakeholders, and executive leadership to ensure successful alignment of business goals and digital solutions.Oversaw process audits and change management, ensuring seamless adoption of new systems and minimizing disruption to daily operations.Key Projects & SuccessesERP Implementation Project Successfully implemented a tailored ERP solution that streamlined client communication and project timelines, resulting in a 20% improvement in project ETA accuracy and increased client satisfaction.CRM System Rollout Deployed a new CRM platform that improved customer relationship tracking and lead conversion rates, enabling the sales team to track pipeline activity more effectively and boost engagement by 30%.Sales & Marketing Team Development Built a high-performing sales and marketing team from the ground up, establishing hiring processes, onboarding protocols, and KPI benchmarks that drove a notable uptick in qualified leads and brand presence within the industry.Recruitment Strategy Implementation Developed and executed a recruitment strategy for technical and sales roles, reducing time-to-hire and increasing employee retention through better cultural and role fit.

Education

• Bundelkhand University

  Bachelor of Science - BS, Mathematics

Skills

• Team Management
• Social Media Marketing
• Blogging
• Graphic Design
• Marketing Strategy
• Marketing Communications
• Copywriting
• Business Development
• Webmaster Services
• Digital Marketing
• Marketing
• Web Analytics
• Online Advertising
• Web Development
• Erp
• SEO
• Photoshop
• Data Science
• Social Media
• Web Marketing
• Project Management
• Analytics
• E-Commerce
• Web 2.0
• Html
• Requirements Analysis
• Web Analytics Implementation
• Crm