Syed Umar

About Syed Umar

With a rich background spanning 10 years in the Client industry, I bring forth a robust client-centric approach, excelling in client-facing interactions and adeptly managing relationships. My expertise extends across the client life cycle, encompassing onboarding, adoption, usage, engagement, retention, and reactivation. Proficient in process automation, program management, and client advocacy, I foster collaborative efforts to maximize the value derived from products and services. A unique blend of technical acumen and a relationship-focused mindset enables me to guide critical stakeholders effectively. My personal attributes include unwavering determination, a positive outlook, adept problem-solving skills, autonomy, collaborative team spirit, adaptability, attentive listening, multitasking proficiency, a passion for continuous learning, and a commitment to fostering collaboration. I am particularly passionate about Client/Customer Success and People Management, showcasing my dedication to these realms. Core competencies include Client/Customer Success, Escalation Management, Customer Service, People Management, Client Advocacy, and Team Management. Let\'s connect on LinkedIn to delve into the world of B2B & B2C Customer Success.

Experience

1. Enterprise Customer Success Manager

   Netomi

   Dec 2023 — Present · Bengaluru, IN

   Netomi is a pioneer in AI-driven customer service solutions, empowering businesses to foster deeper, more personalized, and intuitive connections with their customers.In my role at Netomi, I manage a portfolio of 7 active accounts with a combined Annual Recurring Revenue (ARR) exceeding My responsibilities encompass the full customer lifecycle, including post-sales handoff, onboarding, implementation, driving adoption, managing renewals, identifying expansion opportunities, and conducting retraining initiatives.My portfolio spans a diverse range of clients across APAC and EMEA, including regions such as Singapore, Australia, Lithuania, Madrid, and New York. Through a strong emphasis on customer success and relationship building, I have consistently achieved a 100% year-over-year retention rate, underscoring my commitment to delivering value and driving mutual success.

Education

• St. Joseph's Evening College (Autonomous)

  Bachelor of Arts - BA, English Language and Literature, General