Syed T Shahriyer
Senior Manager - Client Solutions @Aviso Wealth
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WORK HISTORY
Senior Manager - Client Solutions @Aviso Wealth
EDUCATION
Saint Mary's University
Bachelor of Commerce, Finance
SKILLS
ABOUT SYED T SHAHRIYER
A people-centric ‘servant’ leader – with over 7+ years of experience managing high-performing award-winning teams in contact centers in the financial services industry. Client advocate, identifying opportunities to utilize technology and process improvement / redesign to transform contact centers from cost centers to a competitive advantage. Dedicated to empowering people with the tools and coaching to become the best versions of themselves to maximize positive impact on their careers and the organization. Specialties: NPS, CSAT, VOC, Client Experience (CX), Escalation handling, Leadership coaching and development, Artificial Intelligence, CCAS solutions, CRM, Change Management, AGILE methodologies, Workforce Management, Direct Brokerage and Retail Brokerage servicing. Digital (non-telephony) service.
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