Syed Tarique Anwer
Information Technology Project Manager at Coforge Ltd
- Role
- Information Technology Project Manager at Coforge
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Syed Tarique Anwer
Global IT leader with 17+ years driving enterprise service delivery, digital transformation, and operational excellence. Proven expertise managing $1M–$10M+ service portfolios and global teams of 75-210+ professionals across IT infrastructure, applications, and cloud services. Domain expertise: ITIL/ITSM, IT Operations Management,AI & Automation,End-User Computing, Cloud Services (AWS, Azure, VMware), FinOps, and vendor leadership. Trusted partner to Fortune 500 pharma/life sciences clients (AstraZeneca, Bayer, GSK, Janssen) delivering 99.9% availability SLAs and measurable cost optimization (15-25% annual savings).Managed Services, Planning, Service Delivery, ITIL, SLA, KPI, P&L ownership, CSAT, Support Services Certified ITIL V3, MCSE,MCITP, MCTS. Specialized in ServiceNow, Freshservice, Power BI, M365, SCCM, Intune, Active Directory, and IT risk management,IT KM Operation & Delivery,(WalkMe,Gamification, Multimedia Article,KB Article creation and curation,Traning and complaince,AI & Automation,IT KM Operation & Delivery,(WalkMe,Gamification, Multimedia Article,KB Article creation and curation,Traning and complaince.
Experience
Information Technology Project Manager
Nov 2024 — Present · Noida, IN
Taking care of IT Shared Service Projects, Managing multiple accounts, Projects and Application Support Operation. Manage the Project & Service Delivery Teams- maintain in-depth understanding of overall IT environment of Business as well asservices provided by respective service providers along with understanding of respective SOWs. Managing Team Azure, Wintel, Office 365,EUC, Project Team, Linux & Backup, Security, Service Desk & RISK Management Team. Possesses deep expertise in developing and delivering high-quality reports aligned with ITIL best practices to support service delivery excellence.Proficient in producing SLA, OLA, KPI, incident, SR, Problem & Change, and availability reports with precision and timeliness (WSR & MSR). Translates complex IT operational data into clear, actionable insights through executive summaries, trend analysis, and performance dashboards. Skilled in using ITSM tools (e.g, ServiceNow, BMC Remedy, Fresh service) and BI platforms (e.g, Power BI, Excel, Tableau) to automate reporting and enhance visibility into service performance. Ensures all reports support continual service improvement (CSI) and are aligned with business goals, compliance requirements, and customer satisfaction targets. Service reporting and sponsoring Service Deliverymeetings with the internal team on SLA. SOPs, Project Roaster, Workflowsrelated to day-to- day tasks. Manpower Management, Team Sizing, Resource Hiring, Budgeting, Training, Deployment, working closely with TA team on Resource Hiring Process. IT Security Audit & Compliances Management overall governance Ensure that quality plans are in place and adhered to at all times. Plansin place Deliver cost-effective IT service & target 99.9% systems availability with agreed SLA\'s.
Education
Dr. Bhim Rao Ambedkar University, Agra
Bachelor of Computer Applications
Karnataka State Open University
Master of Business Administration, Information Technology
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