Syed Mohd Y.
System Engineer
- Role
- System Engineer at Tata Consultancy Services
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Syed Mohd Y.
IT Executive with 4+ years of experience specializing in IT Support and IT Service Management (ITSM). Proficient in all stages of ITSM support, including incident, problem, and change management. Experienced with ServiceNow for SLA monitoring, ticketing, and reporting. Skilled in helpdesk management and building strong customer relationships through effective communication and timely issue resolution.
Experience
System Engineer
Nov 2025 — Present · Pune, IN
Managing end-to-end ITSM operations including Incident, Problem, and Change Management in a large enterprise environment. Monitoring network and IT services using enterprise monitoring tools, proactively identifying performance issues and service degradation. Handling P1/P2 incidents, performing impact and urgency analysis, and driving incidents to resolution within defined SLAs. Acting as a key escalation point for network and service-related incidents, coordinating with L2/L3 support teams. Performing initial network troubleshooting for connectivity, latency, and device availability issues. Ensuring SLA compliance by tracking tickets, following up with resolver groups, and providing timely updates to stakeholders. Supporting change management activities by validating change requests, monitoring post-change performance, and reporting anomalies. Creating and maintaining ITSM documentation, runbooks, and knowledge base articles to improve resolution time. Preparing incident, SLA, and service performance reports for management review. Collaborating with cross-functional teams to improve monitoring coverage and reduce repeat incidents.
Education
BABU BANARASI DAS NORTHERN INDIA INSTITUTE OF TECHNOLOGY, LUCKNOW
Master of Business Administration - MBA, Marketing and Finance
2019 — 2021
Boys' High School & College
Intermediate
University of Allahabad
Bachelor of Commerce - BCom, Business/Commerce, General
Boys' High School & College
High School
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