Mohammad Zaidi
10 + years Certified ServiceNow Developer | Admin, Expertise in ITSM, ITOM, ITAM, HRSD, CSM, FSM, GRC, IRM, SecOps, BCM, BPC, CMDB, ITAM, HAM, SAM, DevOps,
- Role
- Senior Servicenow Developer at CACI International Inc
- Location
- Kent, WA, US
- LinkedIn followers
- 500 followers
About Mohammad Zaidi
With over 15 years of extensive IT experience, I specialize in ServiceNow Suite…
Experience
Senior Servicenow Developer
Apr 2022 — Present
At CACI, I led enterprise-wide ServiceNow initiatives, delivering high-impact solutions across modules such as ITSM, ITOM, HRSD, CSM, HAM, SAM, CMDB, IRM, GRC, SecOps, PPM, APM, FM, and SPM. I developed ServiceNow-based frameworks and served as both a technical expert to optimize digital workflows and reduce manual dependencies.Designed and implemented custom Service Portals and Service Catalogs for HR Services, ensuring seamless user experience and improved case handling.Led automation initiatives using Flow Designer and Orchestration, significantly Built tailored CSM solutions with automated SLA tracking, agent workspaces, and AI routing to optimize customer service operations.Delivered HRSD lifecycle event configurations and portals, streamlining onboarding, offboardingMaintained and improved CMDB integrity with discovery integrations, asset normalization, and business service mapping.Customized and managed HAM Pro and SAM Pro workflows including procurement, reclamation, entitlement tracking, and vendor licensing compliance.Implemented IRM, third-party risk, fraud detection, and policy management solutionsEnabled SecOps threat intelligence workflows, providing real-time alert response and vulnerability detection using integrated dashboards.Developed custom apps using App Engine Studio to automate manual tax and HR processes,Led Employee Center Portal design under the internal “Launchpad” framework, improving enterprise self-service adoption.Integrated external systems using REST, SOAP, LDAP, SAML, and IntegrationHub, enabling synchronized data exchange with platforms like Rally and finance systems. CSM and HRSD modules.Delivered real-time KPIs through Performance Analytics, supporting strategic decision-making for PPM, APM, and FM stakeholders.translating enterprise pain points into scalable ServiceNow solutions across IT and business departments.
Education
University of Washington
bachelor's Communication
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