Syed Hussain

Key Account Manager - Mitie @Linklaters

London, GB

Create and deploy innovative operations and customer service strategies. Collaborate with various departments, including HR, Facilities, IT, and Finance for working together. Establish effective collaborations with external vendors for negotiating new contracts. Streamline team structure and implemented cost-saving measures. Assist in successful and timely delivery of projects and services.• Optimised 25% customer satisfaction scores and Reduced 10% customer complaints within first year.• Minimised 9% costs and elevated level of service quality through effective negotiation and collaboration.• Attained 100% compliance rate by producing policies / standards to uphold safety, security, and compliance.• Spearheaded all aspects of project to simplify supply chain process; reduced inventory costs by 40%.• Lowered annual operational expenses by 6.5% without compromising contract retention and service quality.• Built strong relationships with clients\' key stakeholders to facilitate effective communication between clients and cross-functional teams.

Chartered Management Institute

Level 5

University of the Punjab

Bachelor of Arts - BA

Chartered Management Institute

Operations/Depart manager Level 5