Syed Hamed
Accounts receivable|| O2C || SAP || Order management || Billing || Cash Apps|| Collections|| Process Transition
- Role
- Assistant Manager at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Syed Hamed
Results-driven Assistant Manager with over 8+ years of comprehensive experience in a Fortune 500 Company, specializing in accounts receivable and the management of substantial financial transactions. Recognized for responsibility, meticulous attention to detail, and possessing robust organizational, analytical, and problem-solving skills. Proven expertise spans order management, billing, cash applications, research & reconciliation of accounts, process transition, SAP implementation, and process stabilization. A seasoned professional committed to ensuring financial accuracy and contributing to the success of organizational goals.
Experience
Assistant Manager
Feb 2022 — Present · Hyderabad, IN
Served as the Order to Cash Subject Matter Expert (SME), overseeing SAP implementation, formulating SOPs, and conducting comprehensive training for the billing, cash application, and collections teams. Demonstrated expertise in optimizing the order-to-cash process and ensuring adherence to established procedures for enhanced team efficiency.Role and Responsibilities:• Managed a high-volume customer portfolio, applying cash upon payment receipt, and diligently following up for missing remittance details.• Optimized payment processing by assisting in incoming customer payment allocation requests.• Swiftly resolved payment issues, including duplicate payments and discrepancies.• Initiated customer refund requests in compliance with established standards.• Regularly reported past-due accounts to higher management and clients after monitoring and reconciling the assigned portfolio.• Generated detailed AR aging reports for analysis and decision-making.• Consistently prepared statements of accounts for customers and ensured timely follow-ups for payments.• Expertly navigated deduction and netting processes, optimizing financial reconciliation within the accounts receivable framework.• Assess customer accounts to determine the viability of establishing netting relationships to facilitate seamless collections.• Assessed new implementations and changes to the SAP system for optimal functionality.• Created and maintained desktop procedures (SOP) in alignment with company standards.• Provided training to team members on process updates based on the established SOP.
Education
Osmania University
Bachelor of Commerce - BCom
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