Faizan Haider Rizvi

Information Technology Analyst @Lloyds Banking Group

Edinburgh, GB

Diagnosed and Resolved Technical Issues: Successfully identified and resolved hardware, software, networking, and OS-related problems through systematic troubleshooting and user-focused communication.Operating Systems Expertise: Managed and supported Windows, Mac OS, and Linux environments, addressing issues such as boot failures, blue screen errors, and permissions problems.Active Directory Administration: Administered Active Directory, handling user account management, authentication, and policy enforcement. Resolved account lockouts, replication issues, and group policy failures efficiently.Office 365 Management: Provided comprehensive support for Office 365 components including Exchange Online, SharePoint, OneDrive, and Teams, addressing email synchronization problems, permission issues, and application crashes.Microsoft Azure and Entra ID: Proficiently managed Azure services and Entra ID, overseeing virtual machines, storage, networking, databases, and identity management. Successfully implemented MFA and SSO configurations, ensuring secure and seamless access for users.Networking Support: Troubleshot and resolved DHCP, DNS, and connectivity issues using tools such as ping, tracert, nslookup, and ipconfig.Effective Communication: Provided clear instructions and guidance to users with varying technical backgrounds, ensuring understanding and resolution of technical issues. Demonstrated patience and empathy, fostering positive user experiences.Documentation and Follow-Up: Maintained detailed records of troubleshooting steps and outcomes. Conducted follow-up checks with users to confirm issue resolution and satisfaction

Edinburgh Napier University

Master's degree, Computer Science