Asher Mohd Syed

Technical Support Engineer @Fortinet

Ottawa, ON, CA

Provide advanced technical support for Fortinet security solutions including FortiMail, FortiVoice, FortiSandbox, FortiDeceptor, FortiRecorder, and FortiPhish. Troubleshoot complex security and networking issues involving routing, switching, and packet analysis. Assist enterprise customers in mitigating security incidents, phishing attacks, and malware infections. Conduct log analysis using FortiAnalyzer and FortiMail message tracking to identify threats and ensure compliance. Collaborate with R&D teams for bug reporting, feature testing, and escalation handling. Delivered resolution to thousands of support tickets, reducing downtime and enhancing customer satisfaction.