Syeda Shahbano
Senior Implementation Manager @Euna Payments, Powered By Citybase
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WORK HISTORY
Senior Implementation Manager @Euna Payments, Powered By Citybase
Lead full-lifecycle implementations of enterprise government-technology platforms supporting millions of dollars in public-sector payments, from discovery and configuration through go-live, stabilization, and transition to Customer Success.Manage complex, multi-stakeholder deployments across agencies and jurisdictions, defining scope, milestones, resources, and risk-mitigation strategies while aligning executives, operations teams, engineers, and data partners.Partner closely with Solutions Engineers, Product, and Data teams to translate real-world operational and regulatory requirements into scalable system workflows that ensure compliance, data integrity, and user adoption.Serve as the primary point of contact for executive sponsors, program leadership, and frontline users, driving change-management plans, facilitating steering committees, and maintaining trust in high-visibility implementations.Design and deliver role-based trainings, and implementation playbooks, enabling smooth adoption, post-go-live stabilization, and long-term scalability across expanding programs.
EDUCATION
University of California, Berkeley
Bachelor of Arts - BA
Moorpark College
Associate's degree
Chatsworth High School
High School Diploma
Los Angeles Pierce College
Associate of Arts and Sciences - AAS, Sociology
ABOUT SYEDA SHAHBANO
We can do hard things!”Project management professional with experience in managing over 45+ projects simultaneously whilst organizing project deliverables for small businesses, non-profits, corporations, government clients, and most recently working within the financial technology realm.Proven aptitude for great customer service, strong leadership and management skills, and excellent communication.
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