Syeda Mehreen U.
Recent Graduate from Computing Science @ SFU || Prev @ SAP, PHSA
- Role
- Technical Support Engineer Unitrends Cloud & Backup Solutions at Kaseya
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Syeda Mehreen U.
Technical professional with three years of experience in cloud support, SAP HANA, and…
Experience
Technical Support Engineer Unitrends Cloud & Backup Solutions
Aug 2025 — Present · Vancouver, BC, CA
Troubleshooting storage, virtualization, and cloud integration issues for Unitrends backup and disaster recovery solutions, consistently responding to 100% of customer cases within 24 hours to ensure rapid resolution-Resolved customer cases involving backup failures, restores, and performance optimization, improving same-day case closures by 15% through efficient troubleshooting with SQL, Windows CLI, and networking tools-Delivered clear, solution-focused communication and documentation, achieving a full customer satisfaction rating and supporting clients in maintaining business continuity.
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