Akhtar Abbas Syed

Presales Lead @Tubelight Communications Limited

Mumbai, IN

Deliver compelling product demonstrations and presentations to showcase the value and capabilities of the CCaaS platform.• Act as a technical expert on CCaaS offerings including IVR, ACD, Omnichannel Routing, Third-Party Integrations, and Analytics.• Prepare solution documents, business proposals, responses to RFQs/RFPs, and create quick POCs/custom demos to support deal closures.• Analyze client’s existing software ecosystem and design optimal integration approaches with Tubelight Communications solutions.• Continuously learn and update knowledge of the platform, incorporating new features and updates into client discussions.• Conduct market and competitive analysis, ensuring awareness of industry trends, competitor offerings, and emerging technologies.• Provide feedback to product and sales teams regarding customer expectations, market needs, and emerging trends.• Build and maintain strong client and partner relationships, identifying upsell and cross-sell opportunities in collaboration with the sales team.• Support the sales process by drafting, reviewing, and updating sales and service contracts.• Collaborate closely with sales teams to understand client needs, align solutions, and drive revenue growth.

NCRD's Sterling Institute Of Management Studies

Master of Business Administration (M.B.A.)

Vidyalankar School of Information Technology

Bachelor of Science (BSc)