Syed Ahmad
Datacenter Operations Specialist at Citi
- Role
- System Service Representative at IBM
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Syed Ahmad
Certified data center/field service engineer with many years of experience in the IT industry-Leveraged industry best knowledge to deliver technical/ onsite hardware support for equipment under Service Level Agreements/T&M contracts across customer\'s data centers and colocations-Possess exceptional techniques on break/fix procedures, installs, configures, monitors, new and existing equipment as well as developed and deployed efficient solutions for the data center environment-Executed day-to-day infrastructure support tasks such as system health checks, storage/network monitoring, network appliances troubleshooting and repairs, other activities including lifting, racking/stacking of data center equipment, IMACs, and implementation of copper and fiber optics structure cabling, along with utilizing all essential network troubleshooting tools-Effectively review and execute change management scripts in the data centers, including monitoring of DCIM/BMS-Oversaw site inventory, escorting vendor partners, along with analyzing issues and reporting/escalating resolutions to the upper management team for well-informed decisions.
Experience
System Service Representative
Jan 2020 — Present · New York, NY, US
Education
Daffodil International University-DIU
Bachelor of Science (BSc), Computer Science and Engineering
2008 — 2012
QAclick Academy
Selenium Software Automation Testing, Selenium Web Driver
2018 — 2019
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