Syeda Tauseef
IT & Customer Support Specialist | Experienced in Technical Troubleshooting, Ticketing Systems, and Application Review
- Role
- Support Specialist at Aidkit
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Syeda Tauseef
I’m an IT Support and Customer Service professional with several years of experience…
Experience
Support Specialist
Sep 2025 — Present
Reviewed and verified applications for accuracy, completeness, and potential fraud indicators to ensure compliance with program requirements.Provided technical support and guidance to applicants experiencing issues with account access, documentation uploads, or system navigation.Managed and resolved support tickets through internal platforms and communication tools, ensuring timely and accurate responses.Collaborated with internal teams to escalate complex cases and streamline issue resolution.Utilized Slack, Tettra, and proprietary ticketing systems to track, document, and communicate updates to users and team members.Maintained confidentiality and data integrity while handling sensitive applicant information.Assisted in identifying recurring technical issues and provided feedback to improve support processes and platform functionality.
Education
Western Governors University
Bachelor's degree
2023
University of Houston
Biology, General
Western Governors University
Bachelor's degree
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