Syeda Fatima

About Syeda Fatima

IT industry experience of over 7 years, with 5 years specifically as a ServiceNow…

Experience

1. Servicenow Developer

   Aegis

   Sep 2021 — Present

   Involved in analyzing end-user requirements and business rules and worked closely with tech leads and business analysts to understand the current ServiceNow system. Designed and implemented new functionality using UI Policies and Data Policy Worked with business analysts to create and modify Service Catalogs and Request Workflow Designs Designed the Content Management System for a specific system using CSS and Service Catalog work. Responsible for creating various workflows for Incident Management, Change Management, Service Requests, and SLAs Part of end-user self-service portal management Configured end-to-end process for Knowledge management and worked on the Knowledge Centered Support (KCS) plugin. Implemented TPDD vendor management process in service catalog of ServiceNow. Created custom complex transform maps to import CI’s in to CMDB and creating relationships between them. Experience with CA Performance Management, creating users, roles, groups and loading data to ServiceNow objects, configuring LDAP Server and LDAP Listener Responsible for creating homepages, running daily and weekly jobs, generating weekly reports and metrics, and maintaining the integrity of the ServiceNow tool across different environments. Involved in production support, training, and configuring scheduled data import and integration with other systems like Microsoft SCCM Created front-end web/GUI components using technologies like JavaScript, SOAP, web services, CSS, and HTML5.