Syeda Dania A.

About Syeda Dania A.

As a Sales Operations Supervisor, earlier an Analyst at LED PHANTOM, I focus on leveraging data, CRM systems, and streamlined processes to enhance sales performance and operational efficiency. I work extensively with Excel and SQL to analyze sales trends, maintain dashboards across NetSuite, HubSpot, and Power BI, ensure CRM accuracy, and deliver insights that strengthen forecasting and overall sales strategy. Previously, as an IT Operations Manager at PROJXON, I optimized IT infrastructure, managed assets, reduced downtime through rapid issue resolution, and supported key operational projects. With strong problem-solving and customer relationship skills developed during my tenure at ADNOC Group, I bring a balanced blend of analytical, technical, and operational expertise to drive efficiency and support business growth.

Experience

1. Sales Operations Supervisor

   Led Phantom

   Apr 2026 — Present · Chicago, IL, US

   Supervise and develop the Sales Operations Support team handling order entry, fulfillment coordination, and end-to-end post-quote execution.•Ensure accurate ERP order processing while enforcing compliance with pricing, terms, freight, tax, and billing standards.•Drive cross-functional coordination across Sales, Warehouse, Shipping, and Accounting to ensure seamless order-to-delivery execution.•Monitor open orders and proactively resolve inventory issues, backorders, substitutions, and delivery delays, serving as escalation point for complex cases.•Lead operational improvements by overseeing KPIs (accuracy, turnaround time, on-time shipment) and implementing process enhancements to improve efficiency and reduce errors.

Education

• Indiana Wesleyan University

  Master of Science - MS, Data analytics

• Karachi University

  Bachelor of Science (BS), Computer/Information Technology Administration and Management

  2010 — 2013