Syed Tajuddin

About Syed Tajuddin

20+ Yrs of rich experience in driving Customer Experience, Effective Client, Inhouse and People Management.Worked with Domestic/International BPOs and In-House Contact Centers teams in multiple domains.Dedicated leader towards organization\'s vision and goals. Fond of perfection and drive the same through team/peers/colleagues. Strong believer of \"Can do\",\"Impossible - I M Possible\" attitude. Love doing/learn new things to grow along with organization. Honest towards the organization and myself to ensure success for the organization at each step- Team and People Management- Resolution Desks Leadership - Service Delivery Leader- P&L- SLA Management- CRM- Clients Management/Communication- Manpower / Capacity Planning - Billing/Collection- Revenue generation - Sales & Marketing- Client/Customer First- Recruitment- Site management- Process Improvements- Audits handling for processes- Strong People Manager, maintaining the balance of Process Management keeping organization\'s goals in mind- Team orientation, getting the work done from team in most efficient way, always believe in team work- Innovative work which is to be beneficial for all the stake holders/Client, organization and people.

Experience

1. Associate Vice President - Customer Experience Support & Post Sales Lobs

   Redcliffe Labs

   Apr 2024 — Present · Gurugram, IN

   Head of Customer Experience | Redcliffe Labs- Lead post-sales functions (Customer Support, Report Consultation, Upselling of Health Supplements) to drive seamless customer experiences and business growth- Align organizational goals with a strong focus on customer satisfaction, ensuring teams are always customer-centric- Optimize NPS by identifying and addressing root causes of dissatisfaction across the customer journey- Cultivate a company-wide customer experience culture, embedding CX as a core value in every employee- Collaborate with internal stakeholders to resolve issues and drive process improvements.Partner with leadership to align the customer experience strategy with the company’s vision and objectives- Have handled more than 600 FTEs in past along with serving multiple clients in a single job

Education

• Chatrapati Sahuji Maharaj Kanpur University, Kanpur

  Master's degree, Economics

  2004 — 2006

• Lucknow University

  Bachelor of Science (B.Sc.), Mathematics, Physics

  1999 — 2002

Skills

• Call Centers
• Sla
• Ccna
• Operations Management
• Service-Level Agreements (Sla)
• Recruiting
• Performance Management
• Crm
• Team Management
• Diploma in Computer Applications
• Talent Acquisition
• Customer Relationship Management (Crm)
• Service Delivery
• Microsoft Office
• Vendor Management
• Business Process Outsourcing (Bpo)
• Business Process Improvement
• Bpo
• Leadership
• Customer Service
• Management
• Mcse 2003
• Outsourcing
• Mis
• Employee Engagement
• Certificate in Computing
• Training