Syed Shariq Ahmed

System Administrator @Uber

Managed and provisioned Windows 10 and macOS devices using SCCM and Jamf for Uber’s hybrid workforce, standardizing endpoint configurations across 500+ operational and corporate systems.Automated patch management workflows with PowerShell and WSUS, ensuring timely updates and reducing system vulnerabilities across regional dispatch and logistics teams.Resolved an average of 10–12 daily ServiceNow tickets, providing Tier 2 support for Office 365, VPN access, and ride ops file systems, consistently meeting SLAs in high-demand environments.Deployed custom system images via MDT, reducing device setup time by 50% for field teams, driver support centers, and on-site infrastructure hubs.Packaged and deployed internal apps and tools through SCCM, maintaining software consistency across rider support and operations teams across multiple U.S. cities.Supported network services (TCP/IP, DNS, DHCP, VPN) to ensure uninterrupted connectivity for on-the-ground teams and remote operations across logistics and safety monitoring sites.Provisioned and monitored AWS EC2 instances supporting Uber’s internal IT tools; used CloudWatch for system health monitoring and applied IAM roles for secure access control.Maintained Uber’s endpoint security posture using BitLocker encryption and antivirus tools, protecting sensitive logistics and personnel data in compliance with internal security protocols.Participated in backup operations using AWS S3, implementing lifecycle policies for long-term retention of operational data critical to fleet support and city planning insights.Delivered remote technical support via Microsoft Teams, Skype for Business, and RDP, ensuring business continuity for time-sensitive support requests across time zones.Authored and maintained internal IT documentation and user guides, enabling streamlined support for ride operations, onboarding processes, and audit readiness.