Syed Sajid Ahmed

About Syed Sajid Ahmed

Experienced Manager with a demonstrated history of working in the information technology and services industry. Skilled in Customer Service Management, Customer Relationship Management (CRM), Presentation Skills, Public Speaking, and Management. Strong professional with a Bachelor of Science (B.Sc.) focused in Biotechnology from Al-Ameen college.

Experience

1. Manager - Cloud Subscription Data Management, Operations

   Oracle

   Jun 2021 — Present · Bengaluru, IN

   Team is primarily responsible in maintaining/updating customer data for cloud customers, calculating usage and overages for acquired companies (legacy systems). Handling a team of 12 membersResponsibilities:• Responsible for the overall functioning of the CSDM globally for cloud customers. Primarily responsible for any data change requests in SPM (Subscription Plan Management) application for cloud customers. • Team’s main activities include termination of subscription plans/contracts, placing plan on billing hold/FTP hold, Accrual Analysis to avoid revenue impact, Finance Monitoring to ensure auto tickets are logged and taken care for system failures and issues• Working closely with IT teams by logging bugs for production issues and enhancements• Resource planning for day-to-day operations and prioritization of projects and initiatives• Evaluating training requirements and providing coaching for the team• Driving processes improvements to improve process efficiency• Identifying operational business issues and data challenges and getting them addressed• Preparing and publishing process metrics to the management on weekly, monthly, quarterly basis• Resource management and hiring based on head count budget and attrition in the team• Ensuring smooth quarter end for the business by staffing team on critical days during holiday and weekends• Engagement with cross functional teams for smooth functioning of operations and having walkthrough sessions to teams on each other’s process

Education

• Alameen College Of Pharmacy

  Bachelor of Science (B.Sc.), Biotechnology

  2004 — 2007

Skills

• Microsoft Excel
• Presentation Skills
• Public Speaking
• Customer Relationship Management (Crm)
• Train the Trainer
• Microsoft Office
• Business Process Improvement
• Quick Changeover
• Customer Service Management
• Influence Others
• Team Management
• Team Leadership
• Management