Syed Saifuddin
Senior Director at Concentrix
- Role
- Senior Director at Concentrix
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Syed Saifuddin
Forecast and Manage revenue/profitability for a process/function and ensure dept meets/exceeds business goals through performance management and strategic business recommendations/decisions to Internal Operations team and Client • Ensuring people development and profit enhancement through driving performance and increasing people connect, Consistently meeting and exceeding profitability goals and avoid any revenue leakages• Vigilantly assess Performance of Service level agreements like Service levels, Abandon rate. Revenue metrics like conversion and other efficiency metrics like AHT & ASA which would result in Customer/Client Satisfaction• Promote increased scheduling efficiencies which result in reduced schedule degradation, less available time, less lost time, and higher service levelsSpecialties: CERTIFICATION High Performance Management Techniques (HPMT) – Certified Registered Coordinator COPC training – Certified 6 Sigma Green belt certified TRAININGS UNDERGONE “Leaders of the Future” program for preparing Unit Managers for future roles in senior leadership. “Green Belt” and “Yellow Belt” 6 Sigma Training “Leading the AOL Way” Program designed for AOL leadership for effective feedback session and leadership development
Experience
Senior Director
Mar 2024 — Present · Bangalore, IN
Education
Bangalore University
Bachelor of Science (BSc), Electonics
Indian School of Business
Executive Program , Innovation and Corporate Entrepreneurship Program
Skills
- Process Excellence
- Mis
- Employee Engagement
- Workforce Management
- Offshoring
- People Management
- Project Planning
- Leadership Development
- Team Leadership
- Vendor Management
- Performance Management
- Crm
- Sales
- Customer Relationship Management (Crm)
- Customer Experience
- Process Management
- Human Resources
- Talent Acquisition
- Revenue Analysis
- Change Management
- Outsourcing
- Customer Satisfaction
- Training
- Process Improvement
- Operations Management
- Recruiting
- Contact Centers
- Six Sigma
- Team Management
- Soft Skills
- Business Process
- Business Process Re-Engineering
- Management
- Energetic Leader
- Resource Management
- Program Management
- Sla
- Transition Management
- Copc
- Operational Excellence
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