Syed S.
Principal Business Analyst | Transforming Business Needs into Solutions with Leadership and Insight
- Role
- Principal Business Analyst at Tezo
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Syed S.
As a seasoned Principal Business Analyst, I bring a proven track record of driving strategic business outcomes through effective requirement analysis, stakeholder collaboration, and cross-functional leadership. My expertise lies in transforming complex business challenges into scalable solutions that enhance operational efficiency and service delivery.With extensive experience leading application development projects in Brazil—particularly in Supply Chain Management and AI-driven forecasting—I have successfully bridged business and technology to deliver impactful results.Over my 9-year tenure in the US Health Insurance industry, I’ve led diverse initiatives across customer service, HR, and benefits administration. My roles have encompassed training new hires, managing client portfolios, and acting as a Benefits Service Specialist supporting 10 major clients and over 1,500 employees.As an Operations Owner, I’ve ensured the seamless execution of Open Enrollment for more than employees annually, maintaining high client satisfaction through proactive communication and issue resolution across Benefits, Payroll, FMLA, and compliance functions.A highlight of my career includes spearheading Process Transition projects, successfully shifting key operations from the US to India-based teams, improving efficiency while maintaining service excellence.I continue to build on my professional foundation through active industry engagement—attending the HRO PEO Plan of Action event in Orlando (2019) and completing specialized Benefits Service Specialist training in Georgia and Miami (2017)—while overseeing global process transitions and performance enhancements.My ongoing goal is to collaborate with high-performing teams, contribute to digital transformation initiatives, and foster growth through innovation, leadership, and business excellence.
Experience
Principal Business Analyst
Jul 2025 — Present · Hyderabad, IN
Education
Badruka College Of Commerce
Bachelor's degree, Commerce
2009 — 2012
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