Syed Rizvi

WORK HISTORY

EDUCATION

ABOUT SYED RIZVI

Highly-driven. laser-focused. proven under pressure. i’m not just another customer service professional — i’m the one you call when performance matters, standards are high, and failure isn’t an option. currently operating as a customer service operations expert for the dwp universal credit inquiry line at teleperformance, i consistently deliver results in a fast-paced, high-stakes environment. i handle complex, time-sensitive enquiries with clarity, empathy, and absolute precision. i hold an sia licence and advanced security training, allowing me to remain calm, controlled, and strategic in challenging situations — whether frontline or behind the scenes. i don’t just follow procedure — i master it. i’ve operated in some of the toughest, highest-volume environments, including the nhs call centre and bytedance (tsc), where split-second decisions impacted thousands. in every role, i delivered with confidence, accuracy, and accountability. from multi-channel customer communication to crisis de-escalation and policy compliance, i bring solutions that balance customer needs with business goals — all while maintaining excellence under pressure. my background in computer science from the manchester college, along with certifications in customer service and call centre operations, equip me to integrate technology into service strategies that scale — and perform. fluent in english and urdu, i connect across cultures, build trust in diverse communities, and resolve challenges with professionalism and impact. i’m not just looking to add value to a team — i’m looking to transform it.