Syed Rafay Ullah
Service Desk Analyst @Frontline Managed Services
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WORK HISTORY
Service Desk Analyst @Frontline Managed Services
Toronto, ON, CA
Serve as the initial contact for reporting technical issues and answering questions regarding upgrades, installations, and other software/hardware/network Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools
EDUCATION
York University
Bachelor of Arts - BA, Information Technology
ABOUT SYED RAFAY ULLAH
Experienced individual with 4+ years of client-facing work history and a BA in Information Technology from York University. Skilled in Java, Python, Pandas, Numpy, SQL, Java, MS Office Suite, and experienced with POS and ERP software. Completed courses in Advanced OOP, Algorithms and data structures, Applied Data Communications and Networks, Web Technologies, Project Management, System Administration, Using and Designing Database Systems, Data Analytics, and Risk Management. Seeking opportunities in the IT field to leverage skills and experience, drive growth, and make a valuable contribution to the team. Thank you in advance for any connections, advice, or opportunities you can offer.
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