Syed R.

About Syed R.

Over 12+ years of IT industry encounter including 10+ years of experience as a ServiceNow Developer and Administrator. I have Knowledge of different ServiceNow Modules such as: ITSM, ITOM, Discovery, CMDB, ITBM, ITAM, HAM, SAM, CSM, GRC, FSM, SIR, IRM, & HRSD. A ServiceNow expert with understanding on executing end-to-end Service Catalog, Incident and Problem Management, Asset Management, Change Management and Release Management with broad learning on Content Management System and Service Portal. Improvement of code for UI Pages utilizing Jelly, UI Actions, Script incorporates, MID Server content incorporate, customer content, UI Policies, Business Rules, Glide Dialog Window, Glide Dialog Form and Processor. MID Server Integration and establishment with benefit now. Installing MID Servers and scheduled discovery to find available devices in the network. Experience on Integration technologies such as Web Services, SOAP, and HTTP, MID Server, SSO and LDAP. Having strong knowledge on JAVA, JSP, HTML, CSS and JavaScript. Familiar with different releases of ServiceNow (Version: Helsinki, Istanbul, Jakarta, Kingston, London, Madrid, New York, Orlando, Paris, Quebec, Tokyo, Utah, Vancouver).

Experience

1. Sr Servicenow Developer Admin

   Raytheon Technologies

   Apr 2021 — Present

   Developed and consumed RESTful APIs for seamless, bi-directional integration between ServiceNow and external platforms including Jira, Atlassian, and internal systems.• Designed and implemented complex API integrations using IntegrationHub and custom scripting for process automation and orchestration across ITSM, HRSD, and CMDB modules.• Used JavaScript and PowerShell extensively to build automation scripts, scheduled jobs, and dynamic workflows tailored to client business logic.• Configured and customized ServiceNow components including workflows, catalog items, UI macros, record producers, and variable sets using both Native Catalog Module and Catalog Builder.• Developed and maintained custom Service Catalogs, created custom forms, integrated approval flows, and enhanced access control using ACLs at both frontend and backend levels.• Built custom dashboards and Performance Analytics widgets for real-time visibility into KPIs, service delivery, and SLA adherence.• Configured risk scoring logic and established automated updates for IRM risk registers, enabling proactive issue tracking and remediation planning.• Built assessment templates and survey definitions in IRM to automate third-party risk evaluation and internal policy compliance checks.• Implemented CMDB from scratch, including custom CI classes, data normalization, CI relationships, and populated service maps through integration with Service Mapping.• Enhanced out-of-the-box CMDB Health Dashboard with additional metrics and custom Performance Analytics widgets.• Led the implementation of ServiceNow GRC for enterprise clients, automating policy lifecycle, control attestation, and issue management across departments.• Integrated GRC with vulnerability scanners and CMDB to provide contextual risk scoring and accelerate remediation workflows.• Built a custom Service Portal from the ground up, customizing headers, themes, and UI pages using AngularJS, Bootstrap, HTML, and CSS.

Education

• John Jay College (CUNY)

  Bachelors of Science, Computer Science and Information Security

• The College of Saint Rose

  Masters of Science - MS, Computer Information Systems