Syed N.
Technical Support Specialist ,IT Service Desk, Experience with ServiceNow (SNOW), Genesys, Voice Tech support, Remote Desktop Support | Major Incident Management
- Role
- Technical Support Specialist at HCLTech
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Syed N.
I am determined and focused with excellent academic background. I have over 5 Years of experience in Technical Support, Customer support, ITSM and Incident Management Processes. I am very quick learner and positive individual.Key attributes:Professional, assertive, “get it done” attitude.Good problem solving skills; Proficient user of ExcelAbility to independently navigate a technical environmentExcellent active listening skills with the ability to understand verbal nuancesExcellent data analytics,Excellent typing skillsAdaptive problem solvingHighly organized with strong attention to detail and excellent proofreading skillsFlexibility to respond and support changing priorities quickly and efficientlyStrong verbal and written English communication skillsAbility to work independently and prioritize workload;Committed to excellence and meeting high quality standards.#My hobbies include Playing football, Riding motorcycles, Watching YouTube influencers/ motivational speakers, TED talks, meeting new people and exploring various places, cultures, foods and traditions.Email Id : s••••••••@yahoo.com
Experience
Technical Support Specialist
Jan 2023 — Present · Hyderabad, IN
Worked as First point of contact for technical support and Service desk, Contact center Technical support Specialist for Franklin Templeton Investments. Provided Support for Access management, Service Desk Authentication, Multifactor Authentication via Okta for Franklin Templeton Investment Employees all over the GlobeProvided Voice Support for users for MS teams, Office 365 and Adobe products Installation and Troubleshooting Remote Desktop support via SCCM tool.Installation of Software’s like MS Teams, Citrix, VDI, Okta, Intune management VDI setup and Installation assistance. VMware, Charles River, Google Chrome, HP drivers and Software’s etc. Successfully documented and recorded all the Interactions in Service Now ticketing tool to ensure smooth IT Service desk cycle for future reference and escalated issues tickets to other teams as per Process SLA. Assisted with Domain account password lockouts and account recovery Issues.
Education
St. Joseph's Degree & PG College
Bachelor of Commerce - BCom, Business/Commerce, General
Ratna junior college
Board of intermediate Education, Hyderabad., Economics; Commerce; Civics
2008 — 2010
Osmania University
Bachelor of Commerce - BCom, Accounting and Business/Management
Symbiosis Institute of Management Studies
Postgraduate Degree, Operations Management and Supervision
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