Syed Munshi
Group Product Manager | CX & Personalisation| Promotions & Loyalty |AI driven Marketing | Data Science & Machine learning | |Write on Productivity and Decision making , Play Chess and engaged with Roller skating
- Role
- Group Product Manager at Tata Consultancy Services
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Syed Munshi
At Tata Consultancy Services, our team has transformed the retail landscape with an AI-based Real-time Personalization Platform. We\'ve mastered the art of capturing customer intent within clicks, leveraging patented deep learning models to propel engagement and sales. Our collaborative efforts have resulted in a seamless integration of analytics and machine learning, driving a notable 2% conversion improvement for a prominent UK retailer.With a focus on customer experience, I\'ve led a talented team of machine learning engineers in the creation and deployment of innovative recommendation engines. Harnessing Python and Azure, our solutions are not just theoretical but actively enhance user interactions on a global scale. My approach combines strategic project management with a deep understanding of machine learning tools and techniques, ensuring that every project yields actionable, high-impact insights.
Experience
Group Product Manager
Oct 2017 — Present · Chennai, IN
I lead product initiatives that help retailers deliver seamless customer experiences through personalization. I build scalable, omnichannel journey-orchestration systems and apply generative AI to enrich experiences and translate them into clear business impact.
Education
Anna University Chennai
Bachelor's degree, Electrical and Electronics Engineering
2001 — 2005
University of Birmingham
Master of Business Administration - MBA , Strategy ,Marketing
2016 — 2017
Skills
- Business Process Improvement
- Agile Methodologies
- Cobol
- Analytical Skills
- Unix
- Operations Management
- Java Enterprise Edition
- Strategy
- Incident Management
- Software Development Life Cycle (Sdlc)
- Business Process
- Merchandising
- Sql
- Supply Chain Management
- Requirements Gathering
- Consulting
- Service Delivery Management
- Procurement
- Retail
- Sdlc
- Team Management
- Retail Replenishment
- Oracle
- Requirements Analysis
- Db2
- Order Management
- IT Procurement
- Project Management
- Lean Six Sigma
- IT Strategy
- Software Project Management
- Itil
- IT Service Management
- Change Management
- Microsoft Office
- Strategic Procurement
- Business Analysis
- Core Java
- Business Strategy
- Ibm Db2
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