Syed Mohammed
Operations Lead
- Role
- Technical Process Specialist at Infosys BPM
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Syed Mohammed
Results driven Operations Lead with proven expertise in service delivery, team leadership, and project management, boosting team productivity, problem-solving, and ensuring high-quality service operations. With strong skills in performance evaluation, SLA management, conflict resolution, and team coordination, he effectively manages and supports teams to meet organizational goals. I’m committed to continuous learning and staying current with industry trends, contributing strategically to organizational success.His work experience includes leading a team of 20 employees where I have managed performance reviews, and cross-department coordination to optimize operational efficiency. I have also demonstrated leadership in territory development at SWAL Corporation and client service management at IndiaMART Intermesh, with a focus on client relationship building and B2B sales. I have been recognized with multiple awards for best lead role and performance, underlining commitment to excellence as a morale booster within teams.
Experience
Technical Process Specialist
Nov 2025 — Present · Pune City, IN
Experience with Microsoft Active Directory, Entra ID, and Intune to design, implement, and support identity and device management solutions across a global organization- Apply in‑depth knowledge of DHCP, DNS, and core networking concepts to ensure reliable and secure infrastructure for identity and access services- Implement IAM (Identity and Access Management), PIM (Privileged Identity Management) practices to strengthen access governance and reduce security risk- Manage and optimize identity lifecycles, including onboarding, role‑based access, and offboarding, with seamless integration into platforms such as ServiceNow- Collaborate with cross‑functional teams to design, refine, and deliver innovative and effective end‑to‑end technical solutions that align with business and security objectives- Support Enterprise Architecture Governance processes by ensuring solutions adhere to standards, policies, and architectural roadmaps- Create and maintain comprehensive technical documentation, including solution designs, implementation plans, runbooks, and best‑practice guidelines- Conduct research on emerging technologies and industry trends to continuously enhance solution architecture and keep identity and access services cutting‑edge and competitive.
Education
ASM IBMR Pune
ABM PGDM Agri
2020 — 2022
Dr. Punjarao Deshmukh Krishi Vidyapeeth, Akola
bachelor of science , Agricultural and Horticultural Plant Breeding
2016 — 2020
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