Syed Mahbub Hassan
Technical Project Manager | QA, Business Process and Operations Manager | Localization (l10n) Manager | Solution Consultant
- Role
- Project Manager Quality Assurance (Via Hl Uriman) at Tesla
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Syed Mahbub Hassan
Experienced Leader with a strong background in business process & operations withdemonstrated history in Software and Quality Engineering, Application Support Services, IVR & Contact Centre Technology (Genesys), Business Process Analysis, Internationalization (i18n) and Localization (l10n), Project Management, Incident and Change Management, Data Analysis & Testing. Skilled in strategic planning, designing and implementing service process models and bestpractices, complying with international organization standards.Demonstrated ability to work collaboratively across functional teams, with a strong emphasis onunderstanding stakeholder needs.Experienced in Agile methodologies and modern development processes and tools.Passionate about team management, mentoring and developing staff, increasing morale andengagement, with a track record of delivering against stakeholder requirements and objectives.Experienced working in IT Shared Service - ITIL environment.Certified in Project Management, Quality Management & Operational Excellence and SoftwareQuality Engineering.Certified Competent Communicator (CC) by Toastmasters International (USA).Languages spoken - English, Bengali, Hindi, Urdu.
Experience
Project Manager Quality Assurance (Via Hl Uriman)
Oct 2022 — Present · Austin, TX, US
Lead project execution to meet Tesla\'s goals on time and within budget.• Coordinate cross-functional teams for seamless collaboration and efficiency.• Identify and mitigate project risks to ensure smooth progress.• Communicate project updates and challenges clearly to stakeholders.• Mentor team members for skill development and project success.• Evaluate project outcomes to drive continuous improvement and innovation.
Education
NCC Education
IADCS (International Advanced Diploma in Computer Science), Computer Science and Business Management
2005
London Metropolitan University
Bachelor's degree, Computer/Information Technology Administration and Management
2006
NCC Education
(IDCS) International Diploma in Computer Science, Computing and Information Technologies
2004
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