Syed M.

Sr Director Operational Excellence and Strategic Transformation @JLL

CA

Developed TOM (target operating model) to increase capacity and capability of the organization to support short term (annual) and long term (5 year) strategic growth, introduction of new products and expansion in new markets.•Headed Quality (QA), CI, and PMO functions, driving enterprise-wide process improvement, project execution, and operational excellence programs aligned with strategic growth objectives and regulatory compliance.•Conducted multiple Kaizens with different stake holders to ensure process excellence and resource optimization.•Developed and implemented “phase gate process” for all CAPEX and OPEX projects, using risk-based thinking to proactively identify potential issues, enabling preventive action and completion of Kaizen on time and in budget.•Through successful implementation of North America wide Cost optimization and transformation program, able to deliver 35M direct savings for clients/portfolios and also achieved 8.5% average increase in operational efficiency. •Developed and maintained centralized project governance systems, including top-level dashboards (developed in Power BI with predictive analysis powered by AI), standardized templates, forms, and integrated project plans to streamline reporting, decision-making, and execution under the PMO.•Built and led a high-performance CI and PMO team by recruiting, training, and mentoring professionals, fostering a culture of continuous learning, Kaizen mindset, process ownership and accountability.•Implemented FMEAs to proactively mitigate risks and improve product cycle, performance, reliability and quality.•Manage the operations budget, monitor financial performance, utilize data analytics to drive decision-making and ensure effective resource allocation to achieve profitability, and cost reduction goals with high quality standards.