Syed M.
Information Security and Siem Sme @NATS
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WORK HISTORY
Information Security and Siem Sme @NATS
EDUCATION
Nazareth High School
A, Level; Maths, Physics, Chemistry, English
University of Staffordshire
MSc, Computer Science 2
Hindi, Urdu
GCSE; Geography, English; History; Biology; Computer Science and Physical Training
JVS Junior College
BEng, Computer Science and Information Technology 2
ABOUT SYED M.
A highly qualified and certified professional worked in both private and public sectors. I am MCSE, MCITP, CCNA, CCA, ITIL V3, VCP 5.1, PRINCE 2 PRACTITIONER, CHANGE MANAGEMENT PRACTITIONER was hands on involved in lot of projects like Data Centre Relocation, Windows 7 migration via SCCM, domain migration, exchange migration, active directory migration, Print and File server migration, OCS to Lync migration, Citrix BYOD implementation, VMWare Server/VDI implementation and many small in-house projects too. Project governance, Managed project resources, budget, delivery timescales following ITIL v3 best practices, procedures and PRINCE 2 framework in delivering the projects. Managed a team of 35 engineers on an enterprise level, guiding, mentoring engineers, creating HLD\'s and LLD\'s. Ensure SLA\'s, OLA’s, KPI’s agreed are achieved and client expectations are met, Escalating and assigning work to appropriate team members, Issuing advice and notifications to customers regarding service issues, working on Major incidents and finding out root cause. Problem management, change management, incident management, defects management, continuous service improvement, 3rd party suppliers/vendors management, stakeholder management and documentation on best practices and procedures and making sure service operations procedures are up to date, following security standards and compliance accordingly.
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