Syed Khaleel

About Syed Khaleel

Empowering Global Sales & Operations with Deal Management and Order Management…

Experience

1. Cloud Solution Architect

   Microsoft

   Aug 2023 — Present · Bangalore Urban, IN

   Generating Hosted and Non-hosted license and professional service quotes for North America, EMEA, and APAC and sending them to customers and internal teams for countersignatures via Salesforce. Validating and providing all documents to the Sales team and SA’s, including contracts, invoices, and order documents Managing DocuSign requests received directly from customers and partners, ensuring timely processing. Creating a PIF (Project Information Form) for all professional service (PS) orders. Creating internal nuance metrics and information that drive downstream processes for functional organizations such as Revenue Accounting, Order Management, and other functional teams. Handling NA/INT COE reports and coordinating weekly with the Sales team to resolve and clear stuck orders for the order management team. Training both internal and external team members on process. Taking the responsibilities of a team leader/SME and making sure that tasks are finished by their deadlines. Collaborating closely with Onshore SA\'s to address the internal process issue and improve the process flow. Using POWER BI tools to run queries to determine what products have been purchased by a customer. Utilizing the contract dashboard to track the history of service contracts, including renewals and terminations.

Education

• INDIAN ACADEMY GROUP OF INSTITUTIONS

  Master of Business Administration (M.B.A.)

  2014 — 2016

• Earthinators Climate School

  Bachelor’s Degree

  2010 — 2013